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QuoteWerks Knowledgebase Topic (Article ID 6141)

ACT! - Intermittent "Contact Manager not detected" error

This information applies to :

Article ID
6141

Created/Updated
April 29, 2009

Category
ACT

Are you using the most current release of QuoteWerks?
Version 24.0 Build 2
Issue:

When using QuoteWerks with ACT!, user frequently gets an error message stating their preferred contact manager is not running. Typically user can click Ok on the error message, wait a few minutes and everything works fine, but error reoccurs.

Cause:

When QuoteWerks launches, it "calls out" to your contact manager to see if it's running. If QuoteWerks does not receive a response from your contact manager within a set time frame, it will return the message stating your contact manager is not running.

Solution:

Try the following suggestions:

- After launching ACT!, wait about 30-60 seconds before launching QuoteWerks (If you try launching the 2 simultaneously, QuoteWerks will launch first)

- Create a QuoteWerks Toolbar Icon in ACT! to launch QuoteWerks from ACT! (This can be done from the QuoteWerks Medic Utility)

- Try disabling your antivirus (temporarliy) to see if it is creating the timeout.

- Sometimes, certain open windows in ACT! have been known to block communication from outside applications trying to talk with ACT! Check to see if this may be the case.

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