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QuoteWerks Knowledgebase Topic (Article ID 6422)

Vista - BlueScreen Symantec Antivirus Corporate Edition Realtime Protection

This information applies to :

Article ID
6422

Created/Updated
April 24, 2007

Category
Support

Are you using the most current release of QuoteWerks?
Version 24.0 Build 2
Issue:
When attempting to run QuoteWerks on Vista with Symantec Antivirus Corporate Edition Realtime Protection enabled the machine will BlueScreen.


Cause:
The Symantec Antivirus Realtime Protection is causing this issue and needs to be disabled until a resolution is provided from Symantec.


Solution:
A) Disable the Realtime Protection.

B) Disable the Realtime Protection, Launch QuoteWerks, Re-enable the RealTime Protection.

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